As this item is MADE TO ORDER, we unfortunately are unable to offer refunds or exchanges, unless the product itself is defective. Our process is done with a high quality transferred vinyl that lays completely flat and smooth on the apparel piece. It will wash and wear beautifully! Please carefully refer to the size chart or contact us with any questions you may have.
Current processing time for MTO apparel is 3-6 business days. We will be sure to send an email if there will be any further delays.